Returns & Exchanges

At Godiva, we strive to ensure every chocolate experience is exceptional; however, due to the perishable nature of our products, we cannot accept returns once a shipment has been delivered. If your order arrives damaged or incorrect, please contact our Guest Services team within 15 days of purchase for a replacement or refund.

Return Process

• 1.
  Contact Support

  Reach out to our Customer Service team via phone or email with your order number and specific details regarding the issue with your chocolate.

• 2.
  Provide Documentation

  To help us resolve the matter quickly, please provide clear photos of the packaging and the product if it arrived damaged or melted.

• 3.
  Evaluation

  Our quality assurance team will review your claim to determine if it qualifies for a replacement or a full refund based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will process your refund to the original payment method or expedite a fresh replacement shipment at no additional cost to you.